VT screws up ticketing

So I got to the Cassel ticket office today at 7:30 to get my Bama tickets, turns out they were being distributed at Lane which I found out at 8:15. I got over there and was about 15th in line. Well after waiting until 9 we find out that the tickets aren't being distributed based on when you bought them or when you got to the ticket office. Instead they were already randomly assigned. Groups that bought tickets separately and were hoping to get their tickets together at the office were no longer able to sit together. Luckily I did, but that's not the issue I have.

In a normal situation that's something you get pissed about and move on. But I didn't receive an email from Tech about what the process for getting tickets is until 9:35. That's 35 minutes AFTER ticket distribution started. It's absolutely unacceptable for them to not tell us how the whole process works. There were kids who got there at 6 and didn't even get lower section tickets! Whoever came up with this ticketing process should be fired, and their boss that ok-ed the idea should be fired. This is one of the most ridiculous things Tech has ever done for ticketing, and their ticketing problems are well documented on this site.