2018 Football Season Tickets

This is my first year donating to the Hokie Club and my first year buying season tickets. The process of buying them was a headache. When it was my turn to select my seats, the website said my donation level was $0, which was obviously a problem. I had to call the ticket office, who then told me to call the Hokie Club, who told me that for some reason I had two accounts in their system. One account had my donation but no tickets purchased, and the other had no donation but two tickets and a parking pass.

So I panicked while someone at the Hokie Club merged the two accounts together and eventually I was able to select the seats in my donation level. It was stressful, but ultimately no harm was done.

Now, when I check my account on HokieTickets.com, I can't find any record of my season tickets. If I go to My Account > My Tickets > Order History, it says "Not Available." Is this standard? If not standard for everyone, is it standard for first-time season ticket purchasers? Or, has something gone wrong with my account again?

Any information would really be appreciated.