https://hokiesports.com/news/2021/9/8/general-virginia-tech-adjusts-foot...
Dear Hokie Nation,
Our department has been diligent about reviewing areas for improvement from Friday night's victory over the North Carolina Tar Heels in conjunction with all of the staff responsible for making Lane Stadium come to life. On any given night, operating Lane Stadium requires over 1,000 people. We appreciate their work and their commitment to continuous improvement.
We also acknowledge that not everything worked as perfectly as we had anticipated. There are areas we will continue to refine and improve. Some of these issues were visible (for example, the challenges of separating students/general public and long concession lines), while other issues occurred behind-the-scenes. Regardless, our only objective is to provide a wonderful experience for our guests. When we say "This is Home", we mean it and we take that responsibility seriously. Our commitment to a first-class experience defines what we do and how we prepare. We apologize to anyone who did not have a tremendous experience. We've heard you, we witnessed much of it first-hand, and we are working diligently to rectify it. Thank you for your support as we continue to improve.
They are responding pretty quickly to complaints.
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