I obviously had a hokiesports account under my @vt.edu email address, and I have continued to use this as my hokiesports account since 2011 when I enrolled.
I purchased tickets to the Pinstripe Bowl but hadnt yet received the instructions on how to access them digitally, or even really any followup after my confirmation email. I tried to log in to my hokiesports account -- no dice, wrong password/account combo. That's weird! Try a couple times, then just try to recover the password -- no dice, no record of an account with that email. Says it's case-sensitive, so i tried a couple times with capital letters in the obvious spots. Still no luck. Odd!
so i twut at the HokiesFB account and they instructed me to download the MLB Ballparks app and use the same Paciolan account I used to purchase the tix -- Hokiesports is powered by Paciolan, no biggy. But now i'm doubting whether I know at all that I'm using the correct email -- but it HAS to be the correct email, because i can go search in my emails and find confirmations for Pinstripe Bowl, Military Bowl, Battle at Bristol, older student season tickets, student seating groups, etc.
so i registered an MLB Ballparks app account using that email, and the Pinstripe bowl tickets are there.... phew!
but! what about my hokiesports account? I decided to try and register an account using my same @vt.edu email, to see if it would kick me out by virtue of there being an existing account -- nope! Creation of an entirely new account with the same email address I'd been using for 10 years, with no associated order history or anything.
Does this mean my previous hokiesports account was erased or deleted? It has to, right?
Y'all might wanna check on your account
Comments
I have had issues like this every time I try to purchase tickets, promo items, or donate. It's awesome.
They are so desperate to get money like most major corporations yet make it so difficult to give them money. Makes sense
I never understand this, if you are in business the number one goal is to get money from customers. I dont understand why no one understands this. I'll admit I'm an odd duck, but I've walked out of bestbuy when they've tried to upsell me stuff. I dont like lines with crop like drinks and candy and other crop while I wait to pay, I want to pay and leave.
I have my "get off my lawn" customer services moments as well. I did not come to your store for an argument, hassle, up-charge, or bait and switch. Bestbuy has been on my - "its not worth shopping there" list for a while. I hate the - "you can get the sale price, but if you don't by this $50 connector, its not going to work, or covered by the manufacturers warranty." Even more than making me sign something saying I decline in the insurance. I'm not signing it, I'm not paying for it, so I guess I can't buy it. But then suddenly the form is not required anymore.
The founder of the company that I work passed away 15 years ago, but I can still remember being in his office as he was beating up one of our Point of Sale support people who just didn't get it. "If I can't take in money, then why are we here?" He was 75 years old at the time and has always recognized that no matter what other good things the company did, the path to collecting money had to be as frictionless as possible. 15 years later, and that influence is still there.
Amen. I have often noted aloud that Walmart actively promotes shoplifting by making it so hard to pay for something in any kind of timely manner. I also proclaimed Sam's Club as a grad school MBA/Psychology experiment to see how much inconvenience people will put up with to save a buck, as evidenced by not one, but TWO long lines one must navigate in order to get our the door with your merch.
They are so desperate to get money like most major corporations yet make it so difficult to give them money.
Not only make them money but also to provide basic, common sense, customer service to keep customers. It is astounding to me how little customer service there is today with any corporation. Something as simple as have an actual human pick up a phone and have that human be located in the USA and also be able to do something more than just say "sorry." There is no one that gets angrier than me at corporations for how they treat their customers when an issue arises. I do not tolerate "sorry" as an acceptable response for when something isn't right. So much so that I've actually had the cops called on me because the sales rep felt their business was in danger from a certain customer talking about arson at said business. This may or may have been me, but if it had been, I was definitely tired of being jerked around on some bullshit. And no, I don't care if I'm labeled a Karen, I know what customer service is and I expect it on a very basic, low level.
Also, if the police call you and say that what you may or may not have said about a burning a building to the ground could put you in jail, the proper response is, "Officer, I'm not sure what you mean. I didn't say I was going to burn his building down, I merely commented on its combustibility." It works!
So VT uses the same donation system that a ton of other universities use. I donate to both VT and another school, purchase tickets through both, etc, and never had an issue on either site, and I'm in my 40s so it's not because I'm a millennial and I'm computer savvy. I find the system pretty intuitive
i found it pretty intuitive, aside from when it states that email/usernames are case sensitive. email addresses aren,t so why would you store the information in a case sensitive way.
i'm just most confused that my account seems to have disappeared entirely
We somehow had someone change our email in the system when processing a change of our mailing address years ago.
!!!!!!!!! My address changed between the last two times I purchased tickets.
I called, talked to someone, and had it fixed in a few minutes.
My account seems to have disappeared as well. I can't log in anymore. I was going to donate at some point in the last year online but I couldn't so I sent a check. Emailed tech support for help getting logged back in and they asked me for the address associated with the account. I gave it to them. Never heard back. Couldn't change password. As far as I'm concerned, our online donation system is not functional. More money staying in my pocket I guess.
this reminds me of when itunes put a U2 album on people's accounts without their consent, and all their past purchases just vanished.
Okay, it's not really like that at all. I'm still salty about it tho
My wife commented just the other day, why I don't buy digital music any longer and insist on the physical disk.
She understood once I explained it.
Since I'm not your wife can you ELI5? I would love to be able to trade in my physical media for all-digital and I'm not understanding what is appealing about the opposite.
Besides the fact that my brother in law just got me a Bad Religion album on green vinyl for Christmas. Still curious what you have to say
It's not about music (or video) being all-digital, it's about it being cloud-based.
We as consumers feel that since we paid for it, we own a copy forever. The way you do when you buy a physical CD, book, DVD, whatever.
However, there have been multiple occasions where online content managers (such as iTunes or Amazon Music, but not limited to those) decide to remove items from your library. Since you do not have physical possession of anything, you don't have a lot of recourse.
I only buy digital music that I can have the mp3 outright, no drm, or anything. its then stored on my computer, my phone, and my backup raid.
Yeah, same with me, for everything except Steam games. Whenever I buy any other digital content, it gets downloaded immediately and copied over to my data drive that is automatically backed up to my giant external drive.
Only reason I don't do it for Steam games is that (a) I have way too damn many and (b) they can't be installed without the Steam client.
Wow really? I have never had that happen to me with digital music.
FWIW, I don't have iTunes or any Apple-related product but I do have Amazon Music and pay for the subscription. There are definitely times where music cycles in and out of free-ness based on the subscription, but there is usually another version of everything on Amazon Music that I also have access to (e.g. If Sublime's What I Got off of their self-titled album goes off of the subscription service, then I can still have access to that song from maybe the self-titled album remastered release or one of the Sublime compilation albums or something). So that isn't a huge deal to me.
I have also bought a small number of individual songs (maybe a couple of dozen of my favorites) on Amazon Music and none of those that I've ever explicitly paid for has ever been taken away from me.
Your comment and @Egbert's comment below are shocking to me.
I bought a bunch of music on iTunes, mostly because it was convenient.
iTunes decided I don't own those albums any longer. See the above comment regarding the phantom U2 album.
iTunes wiped everything away that I had paid for. Apparently I did not own it, I was paying a one time fee to rent it that just happened to be the same $ as if I owned it.
When I purchase a physical copy, I rip it to my own computer system then archive the physical copy. Bingo, one time fee paid, retain ability to recover the music should someone decide otherwise or something untoward occurs.