OT/Ask TKP/PSA: Hokiesports account nonsense????

I obviously had a hokiesports account under my @vt.edu email address, and I have continued to use this as my hokiesports account since 2011 when I enrolled.

I purchased tickets to the Pinstripe Bowl but hadnt yet received the instructions on how to access them digitally, or even really any followup after my confirmation email. I tried to log in to my hokiesports account -- no dice, wrong password/account combo. That's weird! Try a couple times, then just try to recover the password -- no dice, no record of an account with that email. Says it's case-sensitive, so i tried a couple times with capital letters in the obvious spots. Still no luck. Odd!

so i twut at the HokiesFB account and they instructed me to download the MLB Ballparks app and use the same Paciolan account I used to purchase the tix -- Hokiesports is powered by Paciolan, no biggy. But now i'm doubting whether I know at all that I'm using the correct email -- but it HAS to be the correct email, because i can go search in my emails and find confirmations for Pinstripe Bowl, Military Bowl, Battle at Bristol, older student season tickets, student seating groups, etc.

so i registered an MLB Ballparks app account using that email, and the Pinstripe bowl tickets are there.... phew!

but! what about my hokiesports account? I decided to try and register an account using my same @vt.edu email, to see if it would kick me out by virtue of there being an existing account -- nope! Creation of an entirely new account with the same email address I'd been using for 10 years, with no associated order history or anything.

Does this mean my previous hokiesports account was erased or deleted? It has to, right?

Y'all might wanna check on your account

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