OT: vt.edu email issues

By: 757hokie83
CLASS WAR VETERAN
on January 31, 2018, 3:31 PM | 38 comments

Anyone else having trouble logging in to your vt.edu email account today? Just went to do it from a desktop, and it says I have to reset my password cause mine has expired. When I follow the links to do that, I have to enter my PID (wtf is that?) and my current passphrase (wtf is that too?)

Forums: 
Off Topic
DISCLAIMER: Forum topics may not have been written or edited by The Key Play staff.

Comments

AssPocketFullOWhiskey's picture AssPocketFullOWhiskey
DON'TNEEDNOSTINKING⭐
| 8 years 5 months #

Not today ISIS.

If you play it, they will win.

"How the ass pocket will be used, I do not know. Alls I know is, the ass pocket will be used." -The BoD

carterp1's picture carterp1 | 8 years 5 months # ^

Not today Russia.

2_Hokie_5's picture 2_Hokie_5 | 8 years 5 months # ^

Not today Julian.

⭐⭐⭐⭐⭐⭐ #YNWA

IceHokieGuy's picture IceHokieGuy | 8 years 5 months # ^

You put those words together, those are my favorite words, Popeyes and bahama
- Mike Burnup

Alum07's picture Alum07
🦃 LEG KING 🦃
| 8 years 5 months #

i got an email last week saying they were moving the gsuite behind vt's login page. would now need 2factor authentication and your original vt signin/password. went effective on the 29th.

i'm guessing this is it

"When I was growing up, Virginia Tech was a school that was kicking ass and taking names, and it's time we get back to that" - James Franklin

VTCEE's picture VTCEE
| 8 years 5 months #

I'm having issues too. Kind of stinks because I actually still use this as my personal email.

VAT3CH's picture VAT3CH | 8 years 5 months #

VT did something with Google Accounts today where you can login using just your PID (username), if your main e-mail was xxxxxx@vt.edu, your PID is xxxxxx. Others lost access, if I can find a help document I'll link it here but don't fret there is a fix somewhere

HokieMan07's picture HokieMan07
BY GRABTHARS 🔨
| 8 years 5 months #

It has become part of the central authentication system as of this week for some reason. You now have to use two-stage authentication to access your inbox. There are instructions for setting it up somewhere. I will post if I can find them. I did it a while back.

What a savings

"Everything has an end, except a sausage which has two." - German Proverb

Alum07's picture Alum07
🦃 LEG KING 🦃
| 8 years 5 months #

Found the email...

Dear alum,

If you use a vt.edu email address and the G Suite (Gmail, Google Drive, Google Docs, etc.) some changes are coming to your account.

Beginning Jan. 29, G Suite for Education applications will move under the Login service, which means you'll log in with your VT Username (PID) and password, and use the 2-Factor Authentication process for additional security.

If you remember your VT Username and password, then you are all set. If you don't remember your username or password, need to set up 2-Factor Authentication, or use other applications to pull email from your vt.edu Gmail account – you'll need to take a few additional steps.

You can learn more here

For questions, please contact 4Help at 540-231-4357.

"When I was growing up, Virginia Tech was a school that was kicking ass and taking names, and it's time we get back to that" - James Franklin

VTFootballGrad's picture VTFootballGrad | 8 years 5 months #

I lost my vt.edu account back when they moved to gmail. I have no idea how to recover it. If anyone could point me in the right direction, please let me know!

What's
Important
Now

VTFootballGrad's picture VTFootballGrad | 8 years 5 months # ^

What's
Important
Now

vtbrian's picture vtbrian
| 8 years 5 months # ^

Call 4Help- (540) 231-4357

757hokie83's picture 757hokie83
CLASS WAR VETERAN
| 8 years 5 months #

Much appreciated folks, I'm 11 years removed from VT but still use my vt.edu email as my primary email address...I will look into this tomorrow and try to get it fixed.

Now finish up them taters; I'm gonna go fondle my sweaters.

RealDiehl's picture RealDiehl | 8 years 5 months #

Same thing with me, but I didn't have to change my password. Just re-entered it and it's good to go.

I just sit on my couch and b*tch. - HokieChemE2016

Biomech_Hokie's picture Biomech_Hokie | 8 years 5 months #

Was a pain, but was able to update everything yesterday. Took about 10-15 minutes or so to get it all sorted.

Ernest P. Worrellford's picture Ernest P. Worrellford | 8 years 5 months #

TBH, I haven't used my VT e-mail account since I graduated. I'd be interested to see what kind of great spam I have in my inbox right now!

"What kind of person would throw away a perfectly good dog?"

BaldamoreHokie's picture BaldamoreHokie | 8 years 5 months # ^

I bet you've left so much Nigerian prince money on the table that it's not even funny.

11 bonnets on the ball!

Ernest P. Worrellford's picture Ernest P. Worrellford | 8 years 5 months # ^

Wait, money? Nigerian prince? I'm going to log in now and cash out.

"What kind of person would throw away a perfectly good dog?"

wasknick's picture wasknick | 8 years 5 months # ^

I log into mine once a year to find alot of listservs I never opted out of.

I love a good nap. Sometimes that's all that's getting me out of bed in the morning.

ljbranson's picture ljbranson | 8 years 5 months #

Just got off the phone with the helpdesk they have setup. Waited for about 25 minutes but then it took about 5 minutes to get it squared away.

"Now Miami wants to talk about it." *Cue Enter Sandman*

vtandy's picture vtandy | 8 years 5 months #

My vt email never got anything other than porn sent to it. Not sure how that happened....

757hokie83's picture 757hokie83
CLASS WAR VETERAN
| 8 years 5 months # ^

Now finish up them taters; I'm gonna go fondle my sweaters.

peterb94's picture peterb94 | 8 years 5 months #

I remember my PID and password, but it is still asking for 2 factor authentication. However, duo mobile on my phone is asking for me to set up my account using either a barcode or manually set it up with a specific app. Neither of which are viable options. I can't have them call me because I got a new number and the one set up on duo mobile is my old one. Anybody else having similar problems?

RocketHokie13's picture RocketHokie13
🚀🛡️
| 8 years 5 months # ^

I somehow found an option for VT to email me a Duo activation code...which of course I had to send to a different email because I couldn't get on my VT email until after Duo was activated.

There's always a lighthouse. There's always a man. There's always a city.

Strofan7's picture Strofan7 | 8 years 5 months # ^

That would be amazing. Any idea how? I've been on hold 3 different times and lost patience.

RocketHokie13's picture RocketHokie13
🚀🛡️
| 8 years 5 months # ^

It was all such a blur.

...sorry, I just don't remember.

There's always a lighthouse. There's always a man. There's always a city.

757hokie83's picture 757hokie83
CLASS WAR VETERAN
| 8 years 5 months #

Okay, so since it says my password has expired, evidently I have to change my password...but I can't login, to change it because my password is expired.

Found the page to reset my password, it is asking for my PID and my Virginia Tech ID (a nine digit code issued by VT)...how do I find this out? I'm going to have to call them aren't I? I really don't want to call them.

Now finish up them taters; I'm gonna go fondle my sweaters.

heuplek's picture heuplek
🗿
| 8 years 5 months # ^

Man, I wish I knew so many people were having this same issue. I got it figured out yesterday but I don't remember how I did it. I had it text me a code I know that. I for sure was at this screen laughing at me trying to remember my student ID but I can't get back to the screen to tell you what to do next.

Edit: There's a link right under, you can use the last 4 of your social as a replacement.

Edit 2: I've already forgotten the password I set up yesterday.

(add if applicable) /s

757hokie83's picture 757hokie83
CLASS WAR VETERAN
| 8 years 5 months # ^

For fucks sake. Thanks for pointing that out. I got through that, got the one time password texted to me, and now it says "We've authenticated you, you may now reset your password"...I clicked on the little box that says I will comply with VT's rules and what not...then when I go to click the button to reset my password, my curser changes from an arrow to this:

and won't let me click it.

Now finish up them taters; I'm gonna go fondle my sweaters.

heuplek's picture heuplek
🗿
| 8 years 5 months # ^

Mine was doing that today too. I'm not sure why usually there are 2 text boxes there. I'm gonna go assume they have some javascript error in the site and it's failing to load the DOM but I've got my own work to do not figure out why their webpage is broken .

(add if applicable) /s

laurenbvt07's picture laurenbvt07 | 8 years 5 months # ^

Mine was doing that yesterday, but worked today. I'd give it another try.

ashore13's picture ashore13
🍺🦃🦃🦃
| 8 years 5 months # ^

The 9 digit code is on your Hokie passport, if you still have it

"That move was slicker than a peeled onion in a bowl of snot." -Mike Burnop

Orion86's picture Orion86
| 8 years 5 months # ^

back in the day it was your SSN, but at some point over the years they switched it to be unique

VTBlackout's picture VTBlackout
| 8 years 5 months #

Two things I want know

1. Gmail had no way to resolve on their site after spending over an hour searaching
2. TKP helped me resolve this in minutes

Worth the price of the Players Club

The Dude Abides

BeachHokie757's picture BeachHokie757 | 8 years 5 months #

Yep

757hokie83's picture 757hokie83
CLASS WAR VETERAN
| 8 years 5 months #

Got it working. Thanks again for the assistance.

Now finish up them taters; I'm gonna go fondle my sweaters.